Returns, Refunds & Exchanges

At NIYANSA, we aim to provide a seamless experience. Please review our return, refund, and exchange process below.

How to Initiate a Return

• Visit the Contact Us page on our website.
• Enter your Order ID and registered contact number.
• Select the item(s) you wish to return.
• Provide details:

• Reason for return
• Upload at least 2 clear images of the product
• Pickup address and preferred date
• Select refund method

Review and submit your request via the Contact Us page.

Verification & Product Integrity

• All returns undergo strict quality and authenticity checks.
• Returned product must match original shipment (design, material, tags, packaging).

If a mismatch is detected (wrong item, used/damaged item not due to transit, missing parts):

• Return request will be rejected
• No refund or exchange will be processed
• Product will be shipped back at customer’s cost
• NIYANSA may restrict future returns or COD orders

Refunds

• Processed within 7–10 working days after pickup & verification
• Prepaid orders: Refunded to original payment method
• COD orders: Refunded via UPI or bank transfer

Note: Refunds are issued only after quality approval.

Non-Returnable Items

• Clearance or final sale items
• Used, altered, or damaged items (not due to transit)

Exchanges (Within 10 Days)

Exchanges are allowed within 10 days of delivery under the following:

• Damaged item → Replacement with same item
• Wrong item → Replacement with correct item
• Size issue → Exchange for same design (correct size)

Exchanges are subject to availability. If unavailable:

• Closest alternative, or
• Store credit / refund

Exchange Verification

• All exchanges are subject to inspection
• If item fails quality check, exchange will be declined
• Item will be returned to customer
• Additional shipping charges may apply

Need Help?

Call: +91 77025 33519
Email: niyansajewelry@gmail.com